Citizens Advice and Coronavirus

Please find below a message I have received from the CEO of Citizens Advice in West Sussex, regarding accessing their services and help during this time.


A message from our CEO: Coronavirus update

Dear all,
As the outbreak of Coronavirus (CV-19) and measures develop, I wanted to reassure you that Citizens Advice in West Sussex remains committed to supporting those in our community in need of vital advice - particularly at this time when there is so much worry for people about what the measures mean for them.

Whilst this is a fast moving situation which we are monitoring closely, we are focused and working hard to implement our plans while the health and wellbeing of our staff, volunteers and the public is a priority. 

I wanted to take this opportunity to thank all of the staff and volunteers who have been working tirelessly to clear appointments and find ways of supporting our clients in need of help, and deliver a quality service.

We are continuing to move face to face services to digital channels but we are building routes for those in an emergency and without digital access. Our website will be kept updated and we will use our social media channels to inform the public where we have to close offices and how to contact us.

We are also reviewing what sort of questions people need help with so we can ensure we have the most up to date information available, and share the impact so the right support is identified and given by others.

How to reach Citizens Advice services in West Sussex

People can access information and self help resources as well as one to one help without coming in to our offices, by using telephone, email or web chat:
Call us on Adviceline: 0344 477 1171 (Monday to Friday, 9am-4.30pm)
Chat to us via web chat, or use our email serviceclick here

*There is currently a high demand for our phone and digital services; we thank you for your understanding and patience.

NB. For services in the Arun and Chichester area, please click here.

Guidance on what Coronavirus means for you, and useful information

Check the Citizens Advice website or for the latest information.

For information on Coronavirus in British Sign Language, please visit Sign Health.

Please also follow us on Facebook and Twitter to stay up to date.

Click here for vital information on consumer and employee rights from Citizens Advice, and visit Citizens Advice's Coronavirus page for all the latest, including:

  • What to do if you're claiming benefits or asked to go to a medical assessment
  • If you're off sick from work or told to stay home due to Coronavirus
  • Your rights to sick pay, including statutory sick pay
  • Travel: claiming compensation for a cancelled holiday or flight; claiming travel insurance
  • Coronavirus scams: what to look out for
  • And more.

For information on support for employers, employees and businesses, visit the website here.

Once again I want to thank you for your patience and support as we work together to support those who need our help.

Emma Cross
Citizens Advice in West Sussex (North, South, East)

Citizens Advice in West Sussex (North, South, East) is a registered charity.

*Please note that all information below is correct at the time of writing, but information and guidance is changing rapidly. Please keep an eye on our Facebook and Twitter pages and the Coronavirus page on our website for the most up to date information.*