Southern Water have informed me that from this week they will be sending letters of apology and details of goodwill payments that will be made to affected customers. These letters should be arriving this week and payments will arrive as credits to customers' accounts by the end of this week. I very much hope that residents start to see this payment on their accounts.
I recognise, however, that Southern Water need to do more than just provide goodwill payments. I have requested a meeting with the Chief Executive and I will be putting to him a significant number of points about the outage and Southern Water's response.
As you may have seen, I have launched a survey on the outage and I would be most grateful if as many residents as possible could fill it out. The information will help greatly in my engagement with Southern Water.
